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FAQs
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HOW CAN I CONTACT YOU?
Our customer service email is babybagxl@gmail.com
You can also reach us through calls and sms from 9:00 AM - 5:00 PM Monday to Friday
Our customer service hotline is ✆ 1-877-202-8621
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WHEN WILL I RECEIVE MY ORDER?
Most of our products take 4-5 business days to arrive once shipped. Our products are made to order, please allow 72 hours to ship.
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WHERE CAN I TRACK MY ORDER?
As soon as the product is shipped out, you will receive and email from us with the tracking information and other details pertaining to delivery .
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WHAT IS YOUR RETURN/EXCHANGE POLICY?
If you are not satisfied with the product, let us know and we'll do our best to make it right You can send an email to babybagxl@gmail.com. We cannot accept returns of medical/health related items.
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DO YOU OFFER REFUNDS?
Yes! We offer refunds if you meet the following: (1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives. (2) Email us at babybagxl@gmail.com (Name, Order Number, and any information of why you are requesting a refund) We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.
- HOW CAN I CONTACT YOU FOR ANY ADDITIONAL QUESTIONS?
- Email us at babybagxl@gmail.com We will got back with you within the next 24-48 hours on average.
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